Marylebone Interiors always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure that we are able to put things right as soon as possible, please read our complaints procedure below. Our team will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out according to the contract terms and the high standards that we aim to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact Marylebone Interiors as soon as possible so the problems can be rectified without unreasonable delay. Please call, email or write* to us or contact us here. We aim to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where Marylebone Interiors is unable to resolve your complaint, as a Which? Trusted Trader we use the Dispute Resolution Ombudsman for dispute resolution. Should you wish to refer your complaint to them, please contact Which? Trusted traders in the first instance on 0117 456 6031.
*please request proof of receipt if posting